Archive for the 'Usability' Category

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Copy as Interface

There’s an interesting presentation from Mule Design on how a designer’s approach and strategy for copy can make or break a digital interface.

For a lot of projects, copy and wording are considered “icing” or an element of the design process that gets fitted in later—often with little or no involvement from designers. While many user interface experts believe that digital interfaces cannot support copious amounts of copy (the concept that users scan rather than read), the trend in UI design is more copy, not less. Wikipedia and Facebook are both great examples of how text can be used as the core of the user experience.

The presentation also discusses new communication and expression trends that are evolving as aspects of Web 2.0 – the concept that “We aren’t writing, we are speaking in text.”

The presentation, Copy as Interface, is embedded below.

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10 User Experience Principles from Google

There’s a nice article on the Google Blog that lists the company’s user experience design principles. The principles are broad, but do a great job summarizing how Google addresses the fundamental usability and experience inherent in their products. I love this approach!

  1. Focus on people—their lives, their work, their dreams.
  2. Every millisecond counts.
  3. Simplicity is powerful.
  4. Engage beginners and attract experts.
  5. Dare to innovate.
  6. Design for the world.
  7. Plan for today’s and tomorrow’s business.
  8. Delight the eye without distracting the mind.
  9. Be worthy of people’s trust.
  10. Add a human touch.

These principles are defined in depth here.

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From Nielsen: Old Folks Struggle with the Web

In his latest Alertbox, Jakob Nielsen publishes the results of a quantitative study on how time needed to complete website tasks increases as you get older. According to the study, there is a 0.8% increase in task time per year for users between the ages of 25 and 60.

Nielsen attributes the increases in time to the human aging process—erosion of cognitive resources, loss of visual acuity, etc. Apparently, the older you get the harder it is to process complex information and tasks on the web.

While there is not enough disparity between 30- and 50-year-old users to warrant different design approaches, Nielsen notes that there is a specific drop-off in ability after age 65. Websites designed for senior citizens clearly need to follow different usability guidelines.

It’s hard to disagree with the Nielsen’s findings, although concluding that older users struggle more than younger users is hardly groundbreaking. The study notes that the age at which people start using the web has some impact on their ability, regardless of age. However, the study does not take into consideration how the types of online tasks you perform vary by age.

Pew Internet released an interesting report on how online activities differ by demographics. While the findings do support Nielsen’s findings, there is equal variance across different demographics such as income, race, and education.

Web usage demographics

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Five lousy words using ‘-ize’ and how to stop using them.

Strunk and White’s Elements of Style (originally published in 1918) identifies clear guidelines and recommendations for clear writing. They also have a list of commonly misused words and expressions. At the top of the list:

-ize. Do not coin verbs by adding this tempting suffix. Many good and useful verbs do end in -ize: summarize, fraternize, harmonize, fertilize. But there is a growing list of abominations: containerize, prioritize, finalize, to name three. Be suspicious of -ize; let your ear and your eye guide you. Never tack -ize onto a noun to create a verb. Usually you will discover that a useful verb already exists. Why say “utilize” when there is the simple, unpretentious word use?

More and more of these ‘-ize’ terms are constantly being added to the modern business lexicon. Perhaps they were created as a catchier, more intelligent technique to state the obvious…

Here are five common terms that overused and some suggestions on replacement terms.

Finalize

‘Finalize’ is one of the most commonly used fake terms. “We can finalize the deal only after both teams agree on the scope.” Also: finalizing, finalization.

  • Use instead: ‘Complete’: We will complete the requirements document only after expectations have been defined.”

Strategize

How many times have you heard this one in meetings? “The team needs to meet so we can strategize the elements of the project.”

  • Use instead: ‘Assess’ or ‘Define’: “The design team met to assess the creative approach.”

Conceptualize

Somewhat similar to “strategize”, this term is frequently used as an element of the creative process. It’s an ugly word with a number of simpler options. “After the wireframes are completed the designers will conceptualize the creative approach.”

  • Use instead: ‘Plan’ or ‘Address’: “The creative director used mood boards and case studies to plan the design strategy.

Templatize

This is an awful term that indicates that something is converted from custom to repeatable. “We can save time if we templatize all the pages.”

  • Use instead: ‘replicate’: “The information architecture needed to replicate the structure to maintain consistency.”

Incentivize

A truly cringe-worthy term. “Free water bottles should be enough to incentivize users to fill out the survey.”

  • Use instead: ‘motivate’ (or simply ‘incent’): “We can motivate employees if we offer additional personal days.”

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Nice Practice: LinkedIn Solicits Design Feedback from Actual Users

More big sites should do what LinkedIn.com is doing: testing a working design concept in real-time—with actual users. The site is testing a new homepage design (which is very good, BTW). There’s a very clear call to action soliciting input from their user community. Clicking on the ’send your feedback’ link opens a pop-over window with a text box for comments.

LinkedIn.com user feedback link

LinkedIn.com User Feedback Form

I’m surprised that more websites don’t put feedback loops like this into practice. Granted, the site owners probably receive a ton of junk to sift through, but I’m sure they are lots of great insights and commentary that will go a long way towards informing their design decisions. It’s also think that the simplicity of the text boxes results in more candid feedback and is much more user-friendly than a poll or survey.

It would be interesting to learn how the LinkedIn design team plans to assess and act on the data…

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